This Terms and Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from elsetone.design (the “Site”). Please review the following terms of our Site and conditions of use, which govern your use of the Site (the "Agreement"). Your use of the Sites constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. So, we encourage you to review the Agreement whenever you use any of the Sites. If you do not agree to these terms, please do not use the Site.

Personal information we collect — When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information? — We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information — We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising — As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track — Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights — If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe.

Data retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Minors — The Site is not intended for individuals under the age of 18.

Contact us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us through the form, e‑mail or by mail using the details provided below: Elsetone Design Privacy Compliance Elsetone Group Silvercord Tower II Kowloon, Hong Kong

General — Thank you for visiting Elsetone’s online boutique (“Elsetone”, “we” or “us”) Hong Kong website (on www.elsetone.design) (the “Site”). Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Site, including the Privacy Policy (collectively, the “Terms of Service” or “TOS”). By using the Services, such as browsing or placing orders on the Site, you are agreeing to all of the Terms of Service. We will collect, use, store and disclose any personal data provided by you in accordance with the Privacy Policy. This TOS does not acknowledge any relationship between you and Elsetone (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of Elsetone. Elsetone reserves the right to make changes to the Site or any part of the TOS at any time. Please visit this page from time to time to check for any updates or changes to any part of the TOS (including the said rules and policies and the Privacy Policy). If you have any comment about the Site or this TOS please contact us.

Prohibitions and failure to comply — We may take actions against your account for activities including, but not limited to: - Submitting material (including, but not limited to personal data, text, images, music or video) of which you do not have the full right to submit and/or grant license (the “Submitted Content”). - Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way. - Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material. - Advertising or sending unsolicited messages of any kind. - Impersonating others or providing any kind of false information. - Starting or forwarding chain letters of any kind. Elsetone reserves the right to terminate any account in its sole discretion. We may send you an email to inform you of the termination of your account in such event.

Intellectual property — All software and “Content” (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Elsetone and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by Elsetone and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorisation of Elsetone Asia Limited. Any such unauthorised actions may result in civil consequences or criminal penalties. Elsetone reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

Third-party links — The Site may include links to other websites or resources that are not operated or prepared by Elsetone. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them. Elsetone is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

Eligibility to purchase — In order to place orders with us, you must meet our conditions of eligibility: - Be aged 18 years of age or over; - Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Elsetone for payment; and - Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site). In placing an order with us, you authorise Elsetone to process a charge or charges on your credit/debit card account in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data. All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers. The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

Services description — Elsetone will endeavour to ensure that the Content and the services descriptions on the Site are as accurate and complete as possible. We however do not warrant that “Content” and services descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by Elsetone is not as described.

Pricing — Prices are based on project and we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

Payment — We accept payments made by major credit cards (Visa, MasterCard, American Express,…), wire transfer and other means that we’ll find suitable for the transaction. By placing an order using one of the above credit/debit card payment methods, you confirm that the credit/debit card account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to Elsetone, we will not be liable for any delay or non-delivery. Your order will only be accepted until we send you an email to confirm and your payment has been accepted.

Your order — Content (including without limitation product images, descriptions, pricing, stock availability, and sizing information) on this Website constitutes our invitation to treat, not a binding offer. Once you have entered your personal and payment details and placed your order, we will send you an email acknowledging the receipt of your order. This email is confirmation of receipt of your order and does not constitute an acceptance of your offer / order or any promise concerning your offer / order. If your order can be accepted by us, the contract between you and Elsetone shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped to you. Only the goods listed in the confirmation email sent at the time of shipment are included in the contract concluded. All sales contracts are concluded in Hong Kong SAR and are written in English. Elsetone reserves its right not to accept an order for any reason in its sole discretion (including but not limited to any of the following reasons): - We are unable to accept your order due to a system error. - We are unable to obtain authorisation for payment. - You do not meet the eligibility criteria to purchase as set out in these Terms Of Service.

Errors, inaccuracies, omissions — There may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

Liability — Views expressed in any media by the designers, companies or third parties, whose products are sold at our stores or on the Site or with whom we are associated, are their own. Elsetone takes no responsibility for any such views as they do not necessarily reflect ours. Elsetone does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed. Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, Elsetone will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.

Indemnity and waiver — At our request, you agree to compensate us fully and hold us, Elsetone (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction. If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.

Copyright complaints — Elsetone Design respects the intellectual property of others. If you believe that your work has been copied in any way that constitutes copyright infringement, please send an email directly to pix @ elsetone . design.

Complaints — We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Care team at more@elsetone.fashion for any order related complaints or comments. Elsetone respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.

Governing law and juridisdiction — The terms, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong S.A.R law. The relevant courts of Hong Kong S.A.R will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms. Hong Kong Last update 30/12/2021 09:28 a.m.